Privacy Policy

Transparency is a core value for us. We believe in being clear about the data we collect and how we use it, so there are no surprises. This Policy applies solely to information collected on our website coteam.io (the “Website”).

By using our Website, you agree to be bound by this Policy. If you disagree with our Privacy Policy, please refrain from using our Website.

1. Definitions

“Non-Personal Information” (NPI): Information that is not personally identifiable and is obtained automatically when you access our Website with a web browser.

“Personally Identifiable Information” (PII): Non-public information that can identify you personally, obtained to provide you with a product or service.

2. Our Commitment to Your Privacy

Our Privacy Policy explains what PII we may collect, how we may process it, how you can limit our use of your PII, and your rights to access, modify, and delete any PII we have collected. Except as detailed below, we do not share, sell, or disclose any information collected through our Website to third parties.

We are dedicated to the security and privacy of our customers. We take your privacy seriously and strive to ensure you have a secure online experience.

3. Information We Collect

This section delineates the manner in which we utilize the gathered information. Among its various applications, the information is utilized to furnish personalized products and services, a task toward which we steadfastly direct our efforts to enhance and refine.

Information You Provide to Us. We gather personal data when you seek details about our services and products, engage with our Website forms or customer service agents, request information delivery, or willingly provide such information through our Website. This includes:

Personal contact information provided during registration.

Interests in services and products, including possible scopes of work.

You control the amount and type of information you provide to us when using our Website. Visitors can browse our Website without signing in or providing any PII.

Information Collected Automatically. When you use our Website, we automatically collect certain information through your mobile device or web browser interaction.

This helps us understand how visitors use our service, enabling us to make improvements.

‍Cookies. Cookies are small text files stored on web browsers on your device when you visit a website. We use "Cookies" to identify areas of our Website you have visited and enhance your online experience by eliminating the need to log in multiple times for specific content. Cookies also help personalize the content you see on our Website.

‍Other Automatically-Gathered Information. We may automatically record information such as URL, IP address, browser type and language, and the date and time of your visit. This information helps us analyze user trends to improve our Website or customize communications and information you receive from us. When combined with other information from previous visits, this data could potentially identify you even if you are not signed in.

4. How Information is Used

We process personal data about you only as necessary to provide the services and products you use, to meet our contractual and legal obligations, with your consent, to comply with applicable law, or to fulfill other legitimate interests as described in this Policy. You can choose which types of communications to receive from us and change those preferences at any time.

Information we process with your consent. Through certain actions when otherwise there is no contractual relationship between us, such as when you visit our Website or request further details about our products and services, you are giving us permission to process information that may be personally identifiable.

We strive to obtain your clear consent for processing this information whenever possible, such as by requesting your agreement to use Cookies or to receive communications from us.

Upon occasion, implicit consent may be implied, as demonstrated when correspondences are initiated via email, signaling an expectation of a response.

If you prefer not to receive any or some communications from us, you can inform us of your preference by filling out the relevant form or by getting in touch with us using the contact information provided in this Privacy Policy.

Unless you have given us permission to use your information for a specific reason, we do not utilize your information in any manner that would personally identify you. We may combine it in a general manner and utilize it to provide general information, such as monitoring the performance of a specific page on our Website. Should you have provided us with explicit consent, we reserve the right to, when necessary, disclose your name and contact details to carefully selected third-party service providers whom we believe can offer services or products deemed beneficial to you.

Your information will be processed on this basis until you decide to withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You have the right to retract your consent at any time by directing us through the contact information provided at the conclusion of this Policy, by adhering to the unsubscribe instructions outlined in communications, or by adjusting your preferences within our Website. Nevertheless, should you choose to do so, you may consequently forfeit further access to our Website or its associated services.

Legally Required Releases of Information. We may be required to disclose your PII if such disclosure is necessary (a) by subpoena, law, or other legal process; (b) to assist law enforcement officials or government enforcement agencies; (c) to investigate violations or enforce our Legal Terms; (d) to protect us from legal action or claims from third parties including you; and/or (e) to protect the legal rights, property, or safety of our company, customers, third-party partners, employees, and affiliates.

‍Other Legitimate Interest. We might handle information or utilize it to communicate with you because it is necessary to pursue a reasonable interest, either for you or for us. When we use your information for this purpose, we carefully consider: whether the same goal could be accomplished by other methods; whether processing (or not processing) could potentially harm you; whether you would anticipate us to process your data, and whether you would find it reasonable for us to do so.

Namely, we may process information to communicate with you when necessary to achieve legitimate interests for you or us. This includes:

Operating our business, including performance analysis and legal compliance.

Record-keeping for proper business administration.

Responding to customer complaints or service requests.

Responding to unsolicited communications.

Protecting and asserting legal rights.

Managing business risk through insurance or professional advice.

Protecting your interests when necessary.

We will continue to use this information until the legitimate interest no longer exists or is no longer necessary.

Disclosures to Successors. If our business is acquired or merges with another business, we retain the right to transfer your PII to the new business, which will use it according to this Privacy Policy or their own, subject to applicable law. You can opt out of such transfers if the new business's privacy policies differ materially from ours.

5. Obtaining, Changing, or Deleting Your Information

Access to your personal information. You can review certain PII we hold about you by signing into your account on our Website. To obtain a copy of all PII we maintain about you, request it through the contact information provided at the end of this Policy. We will inform you when to expect the information and any applicable fees.

‍Remove or Change your Information. To remove or change your PII, contact us using the provided contact information or, if available, through a tool on our Website. This may limit the services we can provide.

‍Verification of your Information. We will verify your identity before granting access to, editing, or deleting PII. This safeguards your information.

6. How Long We Keep Your Information

In this section, we present information regarding the duration for which we retain personally identifiable information (PII), the rationale behind retaining your information, and emphasize the necessity of retaining your information to comply with legal requirements, court mandates, and other binding obligations.

We retain personally identifiable information (PII) for as long as you direct us to do so, or otherwise for the duration necessary for the provision of our services or as mandated by law. When determining the duration for which we retain your information, we take into account the following considerations:

The necessity of the information for the operation or provision of our services, such as the storage of your basic account details.

The requirement for other legitimate purposes, including the prevention of harm, the investigation of potential violations of our terms and policies, the handling of reports of abuse, or the protection of ourselves and others.

There are situations where we are obligated to retain your PII due to legal obligations, preventing us from deleting it. For instance, if we receive a court notice. We may also be mandated to retain a copy of your data if we receive reports of abuse or violations of our terms and policies.

7. Updates to the Privacy Policy

We may update our Privacy Policy periodically and will notify you of significant changes. Changes will be indicated by revising the date at the end of the Privacy Policy on our website and mobile application. Additional notices may be provided as necessary.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at team@coteam.io

Effective Date: Jul 17, 2024