Terms and Conditions
Please Read These Terms Carefully Before Using Our Service. The use of Coteam.io is only to be made by those of legal age. Any improper usage is strictly prohibited. Once You place an order on this website, You confirm that You have read, understood, and agreed with all Our Terms and Conditions. Submitting a request and/or payment implies that You are legally obligated to abide by these Terms and Conditions.
Interpretation of Our Terms:
The company is held responsible for delivering the product in a timely manner and according to the Customer‘s requirements indicated in the order. Should any of the company's commitments be violated, the customer is entitled to a partial or full reimbursement according to Our Money Back Guarantee Policy.
Interpretation of Our Terms:
"Website" means Coteam.io
"Consumer/Customer", "You" or "Yours" refer to anyone submitting, bidding, executing an order, uploading any information, and transferring payments on Coteam.io
"Company", "We" or "Our" refer to the Coteam.io
"Messaging System" is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Representative.
"Order" refers to the actual request for a Writing Service sent to Our Company by the Customer. It includes particular requirements and specifications regarding the sources to be used in the Product.
or
An "Order“ is an electronic request for a paid Product from the Customer. The order specifies the scope of work and other requirements of the Customer regarding the Product.
Order Status shows the progress of the Order and the current stage of work towards the completion.
Writing Service is provided by the Company and its Experts within a defined time frame and under strict Customer‘s requirements. Writing Service encompasses all Order Statuses.
"Product“ is a result of delivered Writing Service, which comes as original content written and delivered to the Customer in accordance to their inquiry as a digital document.
"Product Revision“ is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order.
"Quality Assurance Department“ refers to the Company's structural unit responsible for evaluating and protecting the quality of Our Products and Writing Services.
or
The "Quality Assurance Department“ is an entity in Coteam.io infrastructure, whose mission is to guard and evaluate the quality of the Products and Writing Services provided.
"Support Team“ or "Support“ refers to the Company's structural unit responsible for coordinating and assisting the Order and Writing Services.
"Expert“ or “Writer” is a person who is engaged by the Company as a freelancer who provides Writing Services to the Customer, according to the Company Agreement.
"Balance“ refers to the personal account of the Customer within the Company that stores Credits for the Customer. Funds are added to their personal balance voluntarily to further compensate the price of the Order(s) at their own discretion.
Order Placing and Registration
The Order is placed by completing the Order form provided in the Application. No Writing Service is provided by other means than by request.
The Order form will specify the scope of the work, Order parameters, and delivery terms. It is Your personal responsibility to provide exact, full, and final information in each standard Order form section when filling in our Order form.
You will be requested to register by providing Your email and password or sign in via Facebook or Gmail account. Should any difficulties arise during the process of account creation, please contact Our Support Representatives. In addition, should any of Your contact details change over time, it is Your sole responsibility to update Your profile accordingly or inform Support about such changes.
Should multiple accounts be discovered, they will be merged with Your initial account created during Your first purchase.
Order Payment and
Discounts
When placing an Order, You agree to pay for the Writing Service provided by the Company. The Company starts to process Your Order only after the payment for the Writing Service is made and authorized.
In some cases, the Company may ask the Client to send a photo of the Client's credit card that was used for submitting the payment to the Company. The cardholder’s name and the last four numbers on this card should be visible.
The payment for the Product is calculated according to the Company's Pricing and paid in advance, as stated in the Order form, once the scope of work is identified. The Company is not held responsible for Product delivery until the payment has been made in full and authorized.
Orders can be paid by Credits from Your Personal Balance.
The Company reserves the right to offer discount and bonus programs to Customers at its own discretion using discount code(s) the Customer can use when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the discount will not be given out by the Company for that particular order.
Upon Your Order evaluation, the Company may request for additional payment or additional time to work on Your Order, since the volumes of the work to be done to fulfill Your requirements can only be defined after a manual review is performed. The Customer may decide at their own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company.
Your Personal Balance
When placing Orders and buying Products from the Company, You can use only Visa, Mastercard, AmEx or PayPal to recharge your Personal Balance. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Money Back Guarantee Policy or transfer the funds to Credits in Your Personal Account.
1 credit equals 1 US Dollar and is stored in Your Personal Account with no limit or expiration date. The number of Credits you store may be used to proceed with payment for your future Orders with the Company.
Your funds are transferred to Credits at Your own will and ONLY with Your approval. After the transfer of funds to Credits is complete – the amount You store in Credits is Non-Refundable and may be used to pay for Your future Orders ONLY.
Order Process
01.
Order validation: The Company reserves the right to re-check the Order details following the final payment to confirm whether the requirements of the assignment were met successfully as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer's requirements have been adhered to.
02.
Order volume: Each order placed by the Customer has a required volume, which is measured by the number of words. Upon the Writing Service delivery, the Product received has to match the expected number of words metric.
03.
Changes in Order details: Customer and Support may provide changes to the scope of work only if the Writer has not started the work yet. No changes can be made once the Expert has started researching and working on the Order. Should the changes in Order details affect the volume of work, order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation for the additional instructions.
04.
Resources: Should the Customer require specific resource materials to be utilized in the production process, they must specify those resources and provide them to the Expert. If the specified resources are not provided, and the Expert is responsible for locating and paying for them, additional charges shall be incurred and must be paid for before the delivery can be made.
In general, the following deadlines for orders are in place:
For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement. For orders due within 24-72 hours, there is a 1-hour deadline. For orders with a 72+ hour deadline, resources must be received a day in advance.
05.
If the Customer did not provide materials within the deadline for providing the above-mentioned resources, extra payment and time for the completion of the order would be required.
06.
Communication: The Customer is highly encouraged to communicate with the Expert using the Messaging System or by contacting the Support team directly when seeking for more information.
07.
Progress Tracking: The Customer may track the progress of their Order by using their personal account where information about their Order and its status is displayed. The Customer may as well contact Support by using all communication means, which are available 24/7, to get updates on the Order status.
Order Delivery
The Company is held responsible for the delivery of the Writing Service.
It is the Customer's personal responsibility to ensure the availability of delivery channels once the Company has provided the Writing Service to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in their profile, spam filters, internet outages and general customer negligence to provide communication channels and other contact means that are beyond the control of the Company. The Customer is encouraged to contact Support for any kind of assistance with an Order's Delivery.
The Customer is held responsible for downloading the Product of Writing Service in a timely manner after the Writing Service has been provided by the Company.
All Orders are delivered through Our in-app service through the Completed Orders tab. Once orders have been delivered by the Company, Clients will receive a notification on their mail-box. Email notifications will also be sent to the registered email addresses with a link to the download page.
Seven days after the deadline, the funds will be released automatically, as this is a part of Our Expert’s protection. Please review each Order carefully. Once the entire agreed-upon sum is received by the Expert, it is deemed that the Product is complete, and no Refund will be made.
Order Cancellation
A Customer has a right to cancel his/her Order with any Order Status.
Order Cancellation may cause fees of different amount which are disclosed in Refund Policy.
Order Revision
The Company is held responsible for the delivery of the Writing Service.
It is the Customer's personal responsibility to ensure the availability of delivery channels once the Company has provided the Writing Service to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in their profile, spam filters, internet outages and general customer negligence to provide communication channels and other contact means that are beyond the control of the Company. The Customer is encouraged to contact Support for any kind of assistance with an Order's Delivery.
The Customer is held responsible for downloading the Product of Writing Service in a timely manner after the Writing Service has been provided by the Company.
Company's Responsibility
The Company has a zero-tolerance policy regarding plagiarism and fraud. We will not be held accountable if such unethical and illegal use of Our Products and Website content occurs.
We strictly abide by all Copyright laws. Any opposing activity is solely the responsibility of the Customer if they break Our Terms and Conditions.
Disclaimer for Links Used on Coteam.io: While this Website may include links to other websites, we do not condone, approve, or guarantee that the content of these links complies with the Terms and Conditions on Coteam.io. As such, Our Company does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on Our website. Visiting these links is agreed upon as Your own risk based upon the user agreement form that is submitted with Your order form.
Security and Privacy: Our Privacy Statement posted on this website may be referred to for more detailed information regarding Our Company's practices and policies concerning the collection, storage, and use of Client and online guests' information. To learn more about Your personal information security while using this website, please visit the Privacy Policy web-page. Should any privacy or security questions arise, the Customer is welcomed to refer to Our Privacy Policy.
Warranties
All Consumers agree that all Writing Services rendered on this Website require Payment for the time and effort that are used to gather, organize, correct, edit, and deliver the Product to the Consumer after completion. Additionally, Payment is used to maintain the Website for further educational use by Our Consumers.
By placing Your Order, You agree to receive promotional information such as specials, contests, and discounts from the Company. You may unsubscribe from or subscribe to receiving such information in Your profile directly. Our Company makes no warranties or representations of warranties in regards to Our Website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warranty that arises from the performance or deal encompassing trade.
Additionally, the Company does not guarantee that Our operation will run error-free. We are not responsible for any repercussions from any errors that arise on Our Website. It is up to the Consumer to ensure the accuracy, usefulness, or completeness with any opinion, information, advice, or other content that is related to the Writing Service or available on this website. Please seek professional opinions before using any available Writing Services on Our Website.
Limitation of Liability
Agreeing to all the Terms and Conditions presented above, You acknowledge that You agree not to hold other Consumers, the Company, its employees, shareholders, agents, officers, directors, representatives, promotion, affiliates, subsidiaries, advertising, fulfillment agencies, or any other third-party providers or information/data sources and legal advisors responsible for any and all losses, damages, rights, actions, and claims of any nature that come from or are related to Our Company. These products include but are not limited to:
telephone, hardware or software, electronic, Internet, email, network, computer malfunctions, difficulties or failures of any kind;
unclear, failed, delayed, or incomplete computer communications and transmissions;
any condition that arises due to the events that lie beyond the Company's control that cause the Order or Product to be delayed, disrupted, or corrupted;
any injuries, losses, or damages of any kind that arise with connection to or as a result of using Our Services;
or
any typographical errors or printing mistakes in any of Our materials associated with Our services.
Additionally, You agree to not hold Our Company responsible or reprehensible for any claim, demand, suit, including attorney's fees, made by another third party in relation to or arising from the use of Our Services, Your breach or violation of these Terms and Conditions, the violation by You of the rights of any third party, or any other personal act of omission committed by You.
Under no circumstance will the Company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in any way related to the use of this Website and any information provided by the Website. Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. As such, the above-listed limitation may not be applicable to You.
Termination: We reserve the right to terminate Your right to use Our Services even when You have paid the full amount if the information initially provided for registration on Our Services, or that is later subsequently modified, contains false or misleading information, or conceals or omits any information We consider as being relevant; if you do not cooperate throughout the ordering process; if we suspect that You are involved in any fraudulent transactions. Any attempt to undermine or cause harm to Coteam.io's server or its Customers is strictly prohibited and will be subject to automatic account termination. This includes spamming, transmission of malware, viruses, Trojan horses; or linking the sites and files that contain or distribute them. Coteam.io may terminate Your account and forfeit any fee to be paid at any time without prior notice if You are in breach of the terms of this Agreement. The Company will be the sole arbiter as to what constitutes a violation of the Agreement.
Amendments: You, the consumer, acknowledge and agree that these Terms and Conditions may be completely or unilaterally changed by the Company without prior warning. It is, therefore, highly recommended that all Consumers on Our website read these Terms and Conditions from time to time to see if any changes have been made.
coteam
1910 Thomes Avenue, Cheyenne, WY, 82001 Alexsoft LLC
+1(814)277-5550
© 2021 Coteam. All rights reserved.
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