Refund Policy and Cancellation Policy

Please Read These Terms Carefully Before Using our Service.

Refund Policy

The company is held responsible for delivering the product in a timely manner and according to the Customer requirements indicated in the order. Should any of the company's commitments be violated, the customer is entitled to a partial or a full reimbursement according to our Refund Policy.

A Customer may claim for a refund if:
No Writer assigned yet: The amount of the refund is 100%.
Late Delivery: It can only happen if the Writer gets ill or in case of other emergencies. The company will refund up to 30% of order value to compensate for the late delivery.
Low-quality: If the customer is not satisfied with the quality of a completed Order and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation.
Our Company does not provide Refunds if:
If you want to change a Writer to work on your Order after another Writer has already been assigned by you to complete the same Order.
The Writer was confirmed, but you decided to cancel the order.
The Writer was confirmed, and over half of the remaining deadline has passed, but the customer has decided to cancel the order.
The Order has been delayed for less than 2 days due to adjustments made by the Customer to Order instructions.
Accidental Duplicate Order: In order to cancel an order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order would be treated as being valid if we did not receive any cancellation request before a Writer has been assigned. You can still cancel the order, but one of the situations listed above will be applied.
Plagiarised content: If there is a claim that the paper the Writer has helped you with is plagiarised, a Turnitin report is needed. There will be no other reports that can be accepted aside from this, or else no refund is possible.
Once a Customer has released a certain percentage of the total amount to the Writer, it is deemed that this particular portion of the assignment has been completed and you accept the quality. Thus, released funds are non-refundable.
When a Customer has placed an Order for SEO content and the completed text did not effect search engine rankings as it was expected by a Customer.
Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Editing, proofreading, formatting orders: Please understand that the order you place for the earlier mentioned services contains original content written by you, that may contain errors of contextual nature.

*If the Order is cancelled, the Customer is permitted to use any kind of the products that have been provided before the cancellation. All rights for the copy go back to the company.

Refund processing

Once you receive the refund confirmation, the company will process it within two days. Please note, that the company cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.